FAQ

When will I receive my order?

We will send your item within 24 hours from our location in regional Victoria. Please check your tracking information provided via email for delivery updates.  Please contact us prior to ordering if you have an urgent time frame and we will do our best to assist. 

Do you offer International Shipping?
At this stage, we post to customers Australia-wide. We are currently researching our options for international shipping to our customers.

Do you ship to remote areas?
Australia Post is our delivery service provider, the majority of our items can be delivered using this service. However, depending on size and logistics, some items need to be shipped using a courier and may not be accessible to your area. If you feel you may have issues with your area, please email us at stacy@earthsidecollection.com.au

If you do order and we cannot deliver due to your location, we will contact you to arrange a refund.

Do you offer Afterpay?
Yes, you can choose to pay using Afterpay at checkout. 

Can I cancel my order?
If your order has not been processed by us, we may be able to cancel it for you, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email us at stacy@earthsidecollection.com.au for queries.

Can I change or add to my order after I have placed it?
Unfortunately, we are unable to make any amendments to the order once it has been placed. Please email us at stacy@earthsidecollection.com.au for queries.   

I love an item which is no longer online, can I still order it?
Please email us at stacy@earthsidecollection.com.au and we will see what we can do for you. We can’t promise the stock, but we will try our best.

How do I know when you are having a sale?
Sign up for our newsletter and follow us on social media (Facebook & Instagram) to get exclusive offers, and sale announcements.

We also have a dedicated page for our current specials/vouchers/coupons.

Are the items I want to order in stock?
It’s important to remember items in a cart or wish list are not reserved. Please make sure that when you have added stock to your cart, you act promptly. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you. All orders are subject to availability. If an order is received that cannot be filled, we will issue a refund for that item. 

Our sizing guide advice.

We would like you to find the perfect fit for your baby needs. Please read product descriptions carefully as each company sizing may run slightly different.

If you have any questions please send us an email.

Sizes Clothing

0000 – Newborn

000 – 0-3 months

00 – 3-6 months

0 – 6-12 months

1 – One year old

2 – Two year old

Shoe Size Guide can be found in the product description.